Privacy Policy

This is the official site (“Website”) of Ratnagiri Impex Private Limited (“Company”), a company duly incorporated under the laws of India having its registered office address at Annapurna House, #1/1G, 7th Cross, New Guddadahalli, Mysore Road, Bangalore-560026, operating under the brand name “Agrimart.”

This Privacy Policy is incorporated by reference into the Agrimart Terms and Conditions (the “Terms”).

This Privacy Policy applies to all those users/customers ( “user”, “customer”, “you”, “your”) whose Personal Information has been collected and processed by Agrimart ("Agrimart”, website”, “site” “we”, “us”, “our”) in the course of our business, mobile applications, and other online or offline offerings (together called as “Services.”).

Agrimart is an online portal that offers farming equipments and machineries for personal and commercial use. Agrimart is also a platform that offers agriculture related solutions and services. We are glad that you are visiting our website and are interested in our company and products.

We respect your privacy and hence handle your personal data with the utmost care and confidentiality. This privacy policy describes how we collect, use, process, and disclose your information, in conjunction with your access to and use of our Services.

Please note that by using or accessing this website, you consent to the collection, storage, use and disclosure practices described in this privacy policy.

It is important that you read this privacy notice together with any other privacy policy or fair processing notice we may provide on specific occasions or when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data.

This privacy notice supplements the other notices/policy and is not intended to supersede them.

1. INFORMATION COLLECTION AND USE

To provide you the services, we collect, use and process your personal information including your sensitive information. The types of data we may collect (directly from you or from Third-Party sources) and our privacy practices depend on the nature of the relationship you have with Agrimart and the requirements of applicable law.

2. INFORMATION YOU PROVIDE TO US

2.1 Personal information:

To avail our services, you do have to register to our website by creating account with us. When you create an account, you must provide us with some user information so that we can provide our services to you. The information we collect differs upon what kind of user you are. If you are end customer/consumer, you provide us your personal information including your name, email id, phone number, WhatsApp number and address. If you are a business visitor/ franchisee/ dealer, in addition to the above information, we may also collect your business information including GST number, PAN number etc.

We collect every information that you provide on the website. All information collected from your account is provided by you voluntarily. We may use such information to improve our products and/or Services and in any manner consistent with the policies provided herein.

2.2 Payment Information:

All the payment transactions made through Agrimart are electronically processed by third party service provider. All card payments are subject to authorisation by your card issuer and are electronically processed by our approved payment gateway provider- Razorpay (https://razorpay.com/ ). We do not store any credit card information CVV, Expiry Date etc and such information is not collected or stored on our website.

3. AUTOMATICALLY COLLECTED INFORMATION

In addition to the information that you provide us directly, we also use technology like application programming interfaces (APIs) and embeds to make that information available in our database.

3.1 Usage and Log Information:

To make our Site and Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP)address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time of your visit. We use this information to examine our traffic and to view how our customers use our website. This type of information will not allow you to be personally identified although we might be able to associate it with your account. We process this usage data to facilitate your access to our services in technical terms (e.g. to adjust our services to the terminal device you are using), and to recognize and stop any misuse. We also use usage data in anonymised form for statistical purposes and to improve our website.

3.2 Location Information:

We may collect information about your signup and current location, which we get from signals such as your IP address or device settings, to securely and reliably setup and maintain your account and to provide our services to you.

3.3 Third party information:

We collect user information from third parties especially tracking technologies to track the activity on our service and hold certain information. Browser based, network based, AD- Tracking, User UX behaviour tracking information is collected from third parties. We collect information to understand and track the behavioural as means for security and connection integrity. We will keep such information for our reference and will never share with any third party.

Also, please remember that the manner in which third party services use, store and disclose your information is governed by the policies of such third parties, and Agrimart shall have no liability or responsibility for the privacy practices or other actions of any third party services that may be enabled within the Service.

Cookies:

We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also, they may be used to track your return visits to the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Persistent Cookies can be removed by following Internet browser help file directions. Our uses of cookies, web beacons, or other similar technologies fall into the following general categories:

i) Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our Services. This includes technologies that allow you access to our Services; that are required to identify irregular site behaviour, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as, product information, saved search, or similar functions.

ii) Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use our Services, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our Services’ content, applications, services, or tools;

iii) Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Services;

iv) Advertising or Targeting Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our Services or on Third Party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

If you would like to opt-out of the Technologies we employ on our website, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.

4.1 HOW THE INFORMATION IS USED

The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

You may see ads on other websites or in your emails based on your visits to our Sites and third-party sites because we participate in advertising networks administered by third parties. When you visit our site(s)these third parties may place cookies on your browsers for targeted advertising purposes. This allows us to serve you relevant ads based on how you’ve interacted with our website and what content you’ve visited.

5. SERVICE PROVIDERS

We may employ third party companies, dealers, franchisees, and individuals (“Service Providers”) to facilitate, to provide the Service on our behalf, to perform product related services or to assist us in analysing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose use it for any other purpose.

6. DISCLOSURE OF INFORMATION

We may disclose your Personal Information in the following scenarios:

Service Providers.

We may share your Personal Data with third party service providers to provide with product related services, IT, system administration and other Services. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes assigned and in accordance with our documented instructions.

Other Disclosures.

Regardless of your rights that you have regarding your Personal Data (as described below), Agrimart may disclose Personal Data to third parties including but not limited to lawyers, government officials etc. if we believe in good faith that such disclosure is necessary:

  • in connection with any legal investigation
  • to comply with relevant laws or to respond to subpoenas or warrants served on Agrimart;
  • to protect or defend the rights or property of Agrimart or users of the Services; and/or
  • to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or Terms of Use.

7. DATA SECURITY

We have put in place appropriate safeguards with the intend to protect your Personal data and as a part of that we have given you adequate privacy control regarding the information we collect, use and store. [It is more explained in the Section 11, titled ‘Privacy Rights' below.]

In addition, as a part of our security measure, we limit access to your personal data to only those employees, Service Providers and other third parties who have a business need to know. Processors of your personal data acting on our documented instructions will only process your personal data in accordance with our instructions and are subject to a duty of confidentiality.

While we take into account the sensitivity of the personal information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security. If you have any questions, doubts or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email at ekart@agrimart.in_. We will get back to you within reasonable time.

8. DATA STORAGE AND RETENTION POLICY

We collect and store your data in AWS cloud as you use services and will retain the data for as long as necessary to fulfil the purposes for which it was obtained. Processed and non-identifiable data is accessible will be perpetually stored. Other heuristic data may be stored which may be identifiable data in cookies and other mechanism by 3rd party AD-Tracking services like Facebook & Google. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you wish to delete your account or request that we no longer use your information to provide you services contact us at ekart@agrimart.in We will respond to your request within reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

9. THIRD PARTY WEBSITES

You may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on the third-party websites and are not responsible for the practices employed by websites linked to or from our Site.

We encourage you to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

10. DISCLAIMERS

When we collect Personal Information, we will not consider your nationality or privacy rights granted to you by the concerned authorities. We are an Indian company and our privacy policy are based on Indian law.

11. YOUR PRIVACY RIGHTS

Our website allows you to manage your personal information associated with your account. You can manage your contact information, such as your name, email, and phone number. You can ask us to delete your data and we are obliged to do so.

If you would like to unsubscribe from our website, you have every right to do the same by intimating us at the contact details given below.

However, please note that Agrimart reserves the right to refuse any request to exercise such rights to the extent permitted by applicable law.

12. TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In that case, we will notify you and keep you updated.

13. CHANGES OF PURPOSE

We will only use your personal information for the purposes for which it was obtained, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will update this privacy notice and explain the legal basis which allows us to do so.

14. CHANGES TO OUR PRIVACY POLICY

Any changes we make to this privacy notice in the future will be posted to our website. Please check back frequently to see any updates or changes to this privacy policy.
Effective as on ___

Ratnagiri Impex Private Limited ,
Registered Office address: Annapurna House, #1/1G, 7th Cross, New Guddadahalli, Mysore Road, Bangalore-560026

Tel: 26985100

Email: ask@agrimart.in

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