PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE.
WELCOME TO AGRIMART
This is the official site (“Website”) of Ratnagiri Impex Private Limited (“Company”), a company duly incorporated under the laws of India having its registered office address at Annapurna House, #1/1G, 7th Cross, New Guddadahalli, Mysore Road, Bangalore-560026, operating under the brand name ‘Agrimart’.
This document narrates the terms of use of this Website and other sites linking to this Website, including mobile versions of such sites.
This Website is an online portal that sells farming equipments and machineries and unless we say otherwise, we use the terms “Agrimart” “we” “us” to refer to the Company throughout the Website terms and conditions. The term 'you' refers to the user or viewer of our Website.
1. TERMS OF USE
The contents of this Website and the provision of goods and services available on this Website to you are subject to the following Terms and Conditions, our Privacy Policy, Payment Policy and other terms and conditions and policies which you may find throughout our Website in connection with certain functionality, features or promotions as well as customer service, all of which are considered a part of and included within these terms and conditions (collectively, “Terms and Conditions”).
We request you to please read this in entirety carefully before proceeding. By accessing or using this Website you are acknowledging that you have read, understood, and you agree, without limitation or qualification, to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, we advise you to not access the Website further. Agrimart reserves the right to make changes to these Terms and Conditions. Your continued use of the Website constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by the Website.
2. DEFINITION
“User” shall mean all those persons who visits or accesses the Services of the Website.
“Product” shall mean all those products that we sell through this Website.
“Services” shall mean any services offered on or through the Website, to the User and shall include, for the purpose of this Website, third party services which are provided through this Website.
“franchisee/dealer” shall mean all those individuals or entities that accesses the Services of the website for commercial purposes.
3. ELIGIBILITY
By accessing the Website and/or by purchasing goods and Services, you represent and warrant that you are of legal age and that you have the right, authority, and capacity to use the Website, purchase goods and do commercial transactions and avail the Services through the Website.
4. LICENSES AND SITE ACCESS
Agrimart grants you a limited license to access and use this Website. However, the license does not include right to download (other than page caching) or modify the contents of the Website. Any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for your benefit or for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools are not permitted.
We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the home page of the Website for personal and commercial use.
We have copyright in the contents of this Website. This Website or any its contents may not be reproduced, duplicated, copied, or otherwise exploited for any commercial purpose without the express written consent of Agrimart. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of Agrimart without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Website’s or Company’s name or trademarks without the express written consent of Agrimart.
If you would like to link to our Website, you may only do so on the basis that you link to, but do not replicate, any page on this website, and subject to the following conditions: i) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; ii) you do not misrepresent your relationship with us or present any false information about us; iii) you do not link from a website that is not owned by you; and iv) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the India.
Any unauthorized use by you of the Agrimart website or any and/or all our content automatically terminates the limited licenses given to you as set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions to the Company.
5. USER ACCOUNT
You may be required to register and set up an account (“Account”) for using the Website by entering your name, email address, mobile number, WhatsApp number and password to sign in ("Account Information"). If you are registering as Franchisee/Dealer, apart from the above information, we may ask your (a) entity name (b) director name (c) address (d) GST and (e) PAN number. If you are registering as Franchisee/ Dealer, please read Agrimart’s business policy which can be accessed at View Business Policy
You shall not use false information, impersonate any person or entity, or otherwise mislead us by giving false personal information.
By registering the Account, you agree to (a) provide correct details when prompted on the Website and failure to do so may invalidate your request to use such Services (b) authorize Agrimart to retain the information shared by you for the purpose of using the Website and/or the Services and for any marketing campaign of the Agrimart and/or third-party service providers and (c) by giving your details you agree to abide by the Terms of Use and applicable Privacy Policy. Also, by registering, you agree that you will not allow others to use your Account and that you are fully responsible for all activities that occur under your username. We may assume that any communications we receive under your Account have been made by you.
By providing such personal information, you consent to receiving all information relating to the Website, the Services offered by the Website and/or third-party providers, all communication, and instructions for availing special offers and promotional benefits. You shall solely be responsible for the appropriate use of the same.
You shall immediately notify Agrimart of any unauthorized use / breach of your password or account and ensure that you exit from your account at the end of each session.
Agrimart reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
6. PRODUCT DESCRIPTION
As a means to assist the Users in understanding and identifying the Products of their choice, Agrimart provides a detailed description of the Product, user manual/brochure and list accessories on the Website. In addition to that for ease of identification, Agrimart also provides visual representations of every product on the Website including graphics, illustrations, photographs, images, videos, charts, screenshots, info graphics and other visual aids. While reasonable efforts are made to provide accurate visual representations. Agrimart however disclaims any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual product ultimately delivered to Users. The appearance of the Product when delivered may vary for various reasons.
We reserve the right, with or without notice, to cancel or reduce the quantity of any Products or Services to be provided to you if we believe that you have procured the Product for illegal purposes.
Any recommendation made on the Website is purely for informational purposes and for your convenience and does not amount to endorsement of the Product or Services by Agrimart or any of its associates in any manner.
If any goods displayed on the Website are imported or any Services listed on the Website is provided by any entity outside the country, the Website shall mention the name and details of the importer (Agrimart or from whom Agrimart has purchased such goods or availed such services) and country of origin.
Our Products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our Website, you acknowledge that you are over 18 years of age.
Products are presented solely for the purpose of sale in India.
All prices are in Indian Rupees (INR) and are exclusive of GST and the applicable taxes will be additional. We reserve the right to amend our prices at any time.
The sale/purchase of Products shall be additionally governed by specific policies of sale, like payment policy, cancellation policy, exchange policy, return policy, etc. (as set out in the below clauses)
Packaging and postage are additional charges, calculated at the time of purchase in accordance with your address for delivery.
When you order from us, we require you to provide your name, address for delivery, email, telephone contact and credit/debit card details. We undertake to take due care of this information in accordance with the Privacy Policy on this Website. However, in providing us with such information, you accept that we are not liable for its misuse due to an error in transmission, virus or malware.
Once you have submitted an order, you may not cancel your order (even if our acceptance or rejection of your offer is still pending). Provided you may cancel if it is within the time limit as stated in the Cancellation policy (Clause 12).
Legal title to all Products purchased on this Website passes to you when we receive payment.
Delivery of your ordered product will be as set out on our Website. Our terms of payment are set out on the order page.
7. SERVICES OFFERED:
Agrimart, in collaboration with third parties, provide Users various Services including sensor-less irrigation solutions through the Website.
The use of the Services offered may be subject to specific terms, in addition to this Terms of Services. Before accessing and using such specific Services, you may be directed to such specific terms of services. In case of any conflict between this Terms and those specific terms of Service, those specific terms related to the specific Services, shall prevail to the extent of those services.
8. PRICING
Except where noted otherwise, the price displayed for Products on our Website, represents the full price of the Product. All shipping charges, other service fees will be additional unless specified otherwise in the shipping charges.
While we strive to provide an accurate Product and pricing information on the Website, the pricing of the Products could vary depending on the availability and market conditions. The latest applicable price will be shown once you place the order. Please re-check the order and the price of the commodity before making the payment. In the event that a Product is listed with an incorrect price or with incorrect information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that Product.
In the event that an item is mis-priced, we may, at our sole-discretion, either contact you for instructions or refuse your order and notify you of the same. Your order is accepted only when we intimate you about the dispatch of the Product. Until you receive such intimation, we will have the right to refuse. In such case, we shall contact you and inform you of this error in pricing and ask whether you wish to place the order at the actual price. We shall communicate through the email address or the contact number provided by you during the time of registration.
Our promotional offers/discounts are not sitewide and are limited to selected categories. Coupon codes may not be applicable on categories like specified in the relevant promotion offer/discount or such other product or services as may be determined by us in our sole discretion.
9. PAYMENT POLICY
For you to purchase Products through our Website, we accept debit card, credit card, UPI or net banking . We accept the following bank or credit cards: Visa, MasterCard and Rupay. All card payments are subject to authorization by your card issuer and are electronically processed by our approved payment gateway provider- Razorpay (https://razorpay.com/). We do not store any credit card information CVV, Expiry Date etc and such information is not collected or stored on our website.
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. In case, you have not received the goods due to any postal or shipping agent’s failure, subject to our investigation, we shall make replacement delivery of Products or cancel the order and credits the amount to your account. In case you refuse to receive the goods, we shall not be able to make any refunds.
10. SHIPPING AND DELIVERY POLICY
Products are shipped from our warehouse in Bangalore. We engage reputed and authorized agents for delivery.
We try our best to ship the products to you as soon as possible. On an average, processing the order normally takes 2 working days and then Shipping normally takes 4-15 working days. However, if the item ordered is under production/out of stock/ bulky, it may take longer to process your order. Should this happen, we will keep you informed by email. Transit times are also determined by shipping method and delivery location. Shipping may be varied during acts of nature, festivals, and holidays or occurrence of unforeseen circumstances, and act of God events that may impede the logistical planning.
Shipping Charges- Shipping and handling rates could vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and you will know about this before making payments, after you provide the shipping address for your order.
Order deliveries will be made between 10:00 AM and 6:00 PM Monday – Saturday. Excluding public holidays.
Delivery on all locations will not be on the same timeline and would be subject to the remoteness of the location. Please bear with us in case delivery of orders at your location take longer than usual. While placing an online order, you will be prompted to enter your pin-code to check if the pin-code for your location is serviceable. In an event your pin-code is not directly serviceable by Agrimart, we may suggest other options to you including option to collect your order from your nearest location. You may get in touch with the Customer Care if you have any question on delivery.
Our delivery depends on the size and volume of the product ordered. In case of small and medium sized products, we will deliver you the Product at your doorstep. If you are not available at the delivery address or cannot be there to receive the Product, please suggest an alternative person who can receive it on your behalf i.e., a family member, colleague, neighbour, etc. However, in case of bulky and high-volume orders, we deliver at the nearest transport service unit. We shall intimate you the details of transport and delivery before shipment . However, Agrimart takes no responsibility for the Products received by an alternate person.
It is to be noted that ownership or title of a product will be considered to be transferred to you once the product is received by you or your representative. Agrimart will not be responsible for any damage in product after delivery.
An order can be accepted or rejected by Agrimart for various reasons like unavailability of the product or unserviceable location of the customer. Agrimart may not accept order which, as per Agrimart’s delivery chain, is not serviceable or may cancel an order even after accepting, if it is informed later that delivery to customer address is not possible. In any case, you will not be charged if your order is not deliverable or canceled by Agrimart.
Terms of shipping and delivery may vary in case if you are Franchisee/Dealer or if it is bulk order. In case you are franchisee/dealer/bulk orders, please refer to Agrimart’ s Business Policy as well.
For any complaints with regards to your order/ purchase please contact our Grievance officer/nodal officer within 7 business days of your order delivery for resolution.
11. RETURNS AND REFUNDS
We aim to keep every item displayed on our Website in stock. If an item which you ordered is out of stock , we will promptly inform you that it is out of stock within 2 working days of your order and fully refund your money for the out-of-stock item.
We strive to give you the very best shopping experience possible.
All products once purchased are non-returnable and non-refundable due to sheer bulkiness of the products and the logistics involved in such return for no fault of Agrimart. However, the product may be eligible for refund / replacement within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
Sold in a physically damaged condition.
Has missing parts or accessories.
Not of the characteristics or features as advertised.
Delivered late form the stated delivery schedule unless such delay was communicated to you or such delay was due to reasons beyond our control.
Please note replacement does not necessarily mean replacement of the whole product. It may be replacing the defective component / spares as required.
Products damaged due to mishandling by you or your representative cannot be returned. Agrimart will also not accept return-requests based on your issues like dis-likeness of the product. Any return-request shall be evaluated and genuine return-requests related to Clause 11.3 above shall be entertained by Agrimart and actioned in accordance with this Terms.
In case of any problem or quality or manufacturing failure issue with the product, we exchange the Product. All you need to do is send us an email us within 24 hours of delivery at ekart@agrimart.in (for shipment & product related queries)
Refund requests and replacement will be however, subject to checking and vetting by Agrimart.
Agrimart shall effect all repayments towards accepted refund requests of the Users as prescribed by the Reserve Bank of India or any other competent authority under any law, within a reasonable period of time, or as prescribed under applicable laws.
If Payment is done twice by you then share the order number and bank reference for validation and verification. To confirm this double payment will take minimum two working days. If there is any double payment, we shall refund the extra amount received.
We will not be able to refund the additional charges your banker has deducted from your account in relation to relevant the transaction made.
Repayment will be refunded in same method which you have used to buy the product.
Damages due to neglect, improper usage or wrong application will not be entertained.
Once your return/replacement request has been accepted, the process will be completed within 7-10 working days.
No Refund shall be made after 7 days of delivery.
12. CANCELLATION POLICY
If you wish to cancel your order, you can do so by following the cancellation tab in your order. Cancellation of an order usually will be allowed only for a few hours or until the order is ready to dispatch. When the Order becomes ineligible for cancellation, the cancellation tab will be deactivated and indicating that you are no longer allowed to cancel the order. If you have any issue on cancellation, please send us an email on ekart@gmail.com For any cancellation however, in an event Agrimart has been charged by the bank, you shall bear the banking charges, as applicable. Refund will be processed through same mode within 7- 10 working days or as informed to you.
13. EXCLUSIVITY
Unless otherwise specified, Products are presented solely for the purpose of sale withinin India and to places where Agrimart’s delivery chain is able to deliver. Agrimart makes no representation that the Products are appropriate or available for use in other locations/countries other than India. Those who choose to access to the Website from other locations/countries other than India do so on their own initiative and Agrimart is not responsible for supply of Products/refund for the Products ordered from other locations/countries other than within the jurisdiction of India.
14. YOUR OBLIGATIONS AND RESPONSIBILITIES
In the access or use of the Agrimart website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Agrimart, our partners or licensors.
15. INTELLECTUAL PROPERTY
All information and content available on the Website and its "look and feel", including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of Agrimart and/or the Company, our affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property.
Except as set forth in Section 4 (“LICENSES AND SITE ACCESS”), or as required under applicable law, neither the content nor any portion of this Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to our Grievance cell for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorized to act on the copyright owner's behalf; (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to: marketing01@ratnagiriimpex.com
16. THIRD PARTY LINKS
We are not responsible for the content of any off-website pages or any other websites linked to or from the Agrimart Website. Links appearing on this Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.
17. SUBMISSIONS
It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, "Submissions") will be treated as non-proprietary and non-confidential.
Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell or assign the Submission in any way as we see fit, including but not limited to copying in whole or in part, creating derivative works from, distributing and displaying any submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works, or using the submission within or in connection with our products or services. You also acknowledge that your submission will not be returned and we may use your submission, and any ideas, concepts or know how contained therein, without payment of money or any other form of consideration, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.
If you make a submission, you represent and warrant that you own or otherwise control the rights to your submission. You further represent and warrant that such submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam".
18. DISCLAIMER OF WARRANTY
This Website is provided to you "as is," without warranty of any kind either expresses or implied. Neither Agrimart nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free. Click here to show and/or print a copy of Disclaimer of Warranty, which forms part of these Terms. By accepting these Terms, you acknowledge that you have read and agree to the Disclaimer of Warranty policy.
19. EXCLUSION OF LIABILITY
The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.
To the maximum extent permitted by applicable law, Agrimart assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.
20. INDEMNIFICATION
You agree to defend, indemnify and hold Agrimart, its affiliates, agents and representative harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this Website.
21. DISPUTES
With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of Karnataka state, India.
To the fullest extent permitted by applicable law, any dispute, differences or claim arising out of your visit to the Agrimart website, or any purchase shall be referred to and finally resolved by Mediation and in accordance to the dispute resolution provisions under Consumer Protection Act, 2019.
Please review our other policies, including Privacy policy, posted on this site. These policies also govern your visit to our website. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
22. CONSENT TO RECEIVE NOTICES ELECTRONICALLY BY POSTING ON THE WEBSITE AND VIA EMAIL
You consent to receive any agreements, notices, disclosures and other communications (collectively, "Notices") to which these Terms and Conditions refer from us electronically including without limitation by email or by posting notices on this Website. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing in English.
To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at: marketing01@ratnagiriimpex.com and discontinue your use of this website. In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to the limited licenses set forth hereof, shall automatically terminate. Unfortunately, we cannot provide the benefits of this website to any user that cannot consent to receipt of Notices electronically.
23. COMMUNICATION
You will be required to enter a valid email address and phone number while placing an order on the Website. By registering Your email and phone number with us, you consent to be contacted by Us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
24. GRIEVANCES
Agrimart is committed to resolving all disputes in a fair, effective and cost-efficient manner. We seek to resolve any User concerns through our Grievance cell.
All Grievances related to the purchase or services shall be addressed to Vijay (Grievance officer)
please write us on marketing01@ratnagiriimpex.com
Call us at 8618156215
The officer will get back to the User within 48 hours of the receipt of Complaint.
Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance.
Redress or closure to a grievance might take around one month from the date of receipt of complaint.
However, if you are dissatisfied with our Grievance redressal mechanism, these Terms of Service provide that dispute will be resolved through mediation in accordance with Consumer Protection Act, 2019.
GENERAL
We will not be deemed in default here under or held responsible for any cessation, interruption or delay in the performance of its obligations here under due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott.
Cessation of Operation. We may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.
Entire Agreement. This Agreement comprises the entire agreement between you and us and replaces any prior agreements pertaining to the subject matter contained herein.
Effect of Waiver. The failure of us to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
Termination. We reserve the right to terminate your access to the Website , if we reasonably believe that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and we may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, we reserve the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until we choose, in its sole discretion and without advance to you, to terminate it.
Assignment. You may not assign your rights and obligations under this Agreement to anyone. We may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
Ratnagiri Impex Private Limited ,
Registered Office address: Annapurna House, #1/1G, 7th Cross, New Guddadahalli, Mysore Road, Bangalore-560026
Tel: 26985100
Email: ask@agrimart.in
BY USING THIS WEBSITE OR ORDERING PRODUCT(S) FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS WEBSITE.
